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Two ATM withdrawals per month are permitted at no charge. Cash benefits may be withdrawn from an Automatic Teller Machine (ATM) using an EBT card. If you have cash benefits, you may use those like cash.SNAP benefits can only be used to purchase food at grocery stores or other authorized retailers.

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You can change your PIN by visiting using the free ebtEDGE mobile app, or by calling 88. Protecting Your EBT Benefits & Authorized Use In addition, SNAP and TANF customers may visit one of our EBT Card Distribution Centers, listed above, to request a replacement card in person. A replacement EBT card may be requested by calling 88. Requesting a Replacement EBT CardĬustomers should keep their EBT cards secure at all times to ensure it does not get damaged or lost.

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Updating Your Mailing AddressĬustomers may update their mailing address on record with DHS by contacting the Call Center at (202) 727-5355, 7:30 a.m. Benefit balances are also printed on your store receipt.

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SNAP participants may check the balance of their benefits using the ebtEdge Mobile App available for Apple mobile devices or Android mobile devices, visiting the FIS ebtEdge website, or contacting FIS at (888) 304-9167.

If you cannot remember it or someone finds out your PIN, call FIS at 88 to select a new PIN.įor more information on P-EBT, click here Keep your PIN secure and never share it with anyone.

To create your PIN - Be prepared with a pre-selected four-digit PIN when you call FIS.

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If the card is issued in your name – Use all zeros for the SSN, the date of birth of the oldest child eligible for P-EBT benefits (MM/DD/YYYY), and the ZIP code of the family mailing address.

If the card is issued in your child’s name - Use all zeros for the child’s social security number (SSN), the child’s date of birth (in format MM/DD/YYYY), and the ZIP code of the family mailing address.

To complete this process, call FIS at 88 and follow these instructions: If you have not activated a card on the account yet, you must activate the card and create a PIN after the card arrives in the mail. However, we recommend that you create a new personal identification number (PIN) by contacting DHS’ Card Distribution Company, FIS, at 88. If your P-EBT-only card replaces one that you previously activated, you do not need to activate the card. For customers receiving other benefits (e.g., SNAP) on EBT, P-EBT is issued to their existing EBT cards. These instructions are for customers receiving only P-EBT benefits on an EBT card. Pandemic EBT (P-EBT) Card Activation Instructions If you cannot remember your PIN or it was compromised, call FIS at 88 to select a new PIN

Keep your PIN secure and never share it with anyone.

A pre-selected personal identification number (PIN).

If you do not have an SSN or did not provide one at the time of the program application, you may use your zip code

Last four digits of your Social Security Number (SSN).

Your date of birth (DOB) in MM/DD/YYYY format.

You must have the following information ready when calling FIS to activate an EBT card: To activate your EBT card, call FIS at (888) 304-9167. To designate an authorized representative, you must submit a written statement to a local DHS Service Center.

An authorized representative is a person you choose to get your benefits for you. You or an authorized representative may activate the card. 4:45 p.m.*ĮBT Card Distribution Center: 1649 Good Hope Road SE Your EBT card will arrive in a plain, all-white envelope so please carefully look for it in the mail.Ĭustomers without a fixed mailing address may pick up their EBT card at one of the following EBT Card Distribution Centers:ĮBT Card Distribution Center at 645 H Street NE Customers may expect to receive their EBT card within five to seven days and are not required to visit the EBT Office to receive their card. New and replacement Electronic benefit transfer (EBT) cards are mailed to the customer's address on record with DHS by Fidelity Information Services (FIS) - the District's EBT card distribution company. Important information for traveling outside the District with your EBT card ( English - (Español) Spanish - (አማርኛ) Amharic).See Pandemic EBT Cards Activation Instructions below. Activating a new EBT card for P-EBT Customers Only?.